Identity Solutions

Connect biometric platforms, manage identity workflows and modernise existing systems.

Flexyware develops software and integrations that connect biometric enrolment, identity records and operational systems. We help organisations work with existing AFIS and ABIS platforms, introduce new capabilities and plan controlled transitions from legacy technology.

Our team brings decades of practical experience in civil and criminal identification and election-related identity projects across Africa, including work with technologies from Printrak, Neurotechnology, Idemia and ROC.

Each solution is designed around the selected platform’s capabilities, supported interfaces and operational requirements.

Bringing identity systems together

Identity environments often combine capture stations, biometric matching engines, demographic databases, workflow applications and document-production systems.

We develop the connections between these components so information can move through a controlled process, with clear record identifiers, submission status and response handling.

Integration can include:

Biometric enrolment stations and capture applications.
AFIS and ABIS platforms.
Civil registers and identity databases.
Police and correctional systems.
Workflow and document-management applications.
Card-personalisation systems and other downstream services.

Connections use supported APIs, SDKs, transaction files, middleware or other interfaces appropriate to the environment.

Identification and verification workflows

Identification searches a biometric collection for possible matches. Verification compares a person’s biometric sample with a specified identity record.

Depending on the biometric platform and project scope, we can develop workflows for:

Enrolment and biometric de-duplication.
Fingerprint and facial identification.
One-to-one identity verification.
Candidate review and manual adjudication.
Record updates and exception handling.

Biometric search results need to be interpreted within the organisation’s procedures. We can incorporate authorised human review where a potential match requires examination before a decision is made.

From capture to a usable identity record

Successful enrolment requires more than transferring an image to a matching engine. Biometric samples must remain correctly linked to demographic information, supporting documents and the source transaction.

We develop processes for validating records, preparing submissions, receiving results and managing records that need correction or review.

Clear transaction tracking helps teams distinguish between records that are awaiting submission, being processed, accepted, rejected or referred for further action.

Legacy assessment and modernisation

Older AFIS platforms may remain essential to daily operations while becoming difficult to maintain or integrate.

We help assess the existing environment, understand available interfaces and data structures, and define a practical modernisation approach.

Work can include:

Technical assessment of existing applications and databases.
Analysis of record structures and system dependencies.
Development of interim interfaces.
Planning for replacement platforms.
Testing and reconciliation during transition.

Where feasible, phased implementation allows new capabilities to be introduced while existing services continue. The transition plan depends on the condition and accessibility of the legacy environment.

Biometric data migration

Replacing an identity platform often depends on recovering and preparing existing data accurately.

We assist with data analysis, extraction, conversion and validation, while preserving the relationships between biometric information, demographics and source records.

Migration activities can include:

Mapping source records and identifiers.
Extracting biometric images and associated information.
Converting supported image and transaction formats.
Validating completeness and identifying exceptions.
Preparing controlled import batches.
Tracking submissions and reconciling results.

Biometric templates are not automatically interchangeable between suppliers or algorithm versions. We assess compatibility and, where appropriate, plan regeneration from suitable source images.

Integration across suppliers and formats

Our experience across multiple biometric technology providers helps us separate business workflows from supplier-specific integration details.

This approach can make future changes easier to manage, while recognising that each platform has its own interfaces, licensing conditions and technical constraints.

We assess image formats, template compatibility, transaction structures, character encoding, quality requirements and version support before agreeing the integration design.

Support for a particular supplier, device or format is confirmed during technical assessment.

Exception handling and operational visibility

Identity workflows must also address unsuccessful and uncertain outcomes.

We can develop controlled processes for:

Potential duplicates requiring review.
Incomplete records or poor-quality biometric samples.
Failed submissions and unavailable backend services.
Operator correction and supervisor approval.
Retry, recovery and escalation.

Monitoring can provide visibility of submission queues, processing backlogs, response times and integration errors, helping operational and technical teams investigate issues.

Security and accountability

Identity and biometric information requires protection throughout its lifecycle.

Depending on the agreed requirements, solutions can include authentication, role-based access, protected storage, encrypted communication and audit trails linking actions to authorised users and source transactions.

Data access, retention, migration and support arrangements are defined around the organisation’s policies and applicable obligations.

Delivery and ongoing support

We can assist from initial assessment and architecture through development, testing, migration and implementation.

Our services include technical documentation, handover, operational training and ongoing maintenance. We work alongside your internal team and technology suppliers to establish clear responsibilities and support arrangements.

Discuss your identity requirements

Whether you need to connect an enrolment application, integrate with an ABIS, recover legacy biometric records or plan a wider modernisation project, we can help define a practical approach.

Tell us about your current platforms, the systems that need to connect and the operational challenges you want to address.